职位&公司对比

职位详情

• 大连
• 不限
• 大专

• 企业内部IT技术支持

Job Description: • Provide IT technical end-uBOSS直聘ser support via telephone, web, chat and email. • Provide resolutions to end-user based on their problems. • Respond to end-user problems based on standard procedures. • Must correctly track tickets, including but not limited to entering data into the database timely and accurately. • Follow Chinese kanzhunholiday. Job Requirements: Basic: • Japanese native language level. • Mandarin should be standard and without accents. • College degree or above. • Minimum of completed 1 year IT service desk experience. • Basic English skills. (Read and Write) • Excellent customer service skills. • Able and willing to take Mandarin calls. • Must be willing to work in different shifts (8:00-24:00 Monday-Sunday). • IT Foundation Skill (PC ; Hardware; Software; Windows; iPhone; iPad; Printer; Network; Virtu来自BOSS直聘al Environment;) • Must consistently meet or exceed required performance criteria. Plus: • Vocational in IT-related courses is a plus item. • Vocational in retail experience is a plus item. • Excellent in oral and written English communication is a plus. • Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus item. • Prior Software Application support (e.g. : Outlook, MS Teams, Share Point, One Drive etcboss.) and excellent IT experience. • Familiarity with ticketing systekanzhunm, a strong advantage. (e.g.: Service Now) 1.至少有1年的ITO支持经验，偏硬件的也OK，懂SD用语，懂ITIL流程 2.有门店支持经验的优先 3.轮班