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osition: Multilingual Customer Support Specialist 职位：多语种客户支持专员 Location: Guangzhou or Foshan, China 工作地点：广州或佛山 Job Type: Full-time 职位类型：全职 ⸻ Special Benefits for Relocating Candidates 特别福利（针对外地候选人） We welcome applications from qualifBOSS直聘ied candidates across China. For those relocating, we offer additional support such as accommodation arrangements for candidates assigned to Foshan to ensure a smooth transition and onboarding process. 我们诚邀全国各地符合条件的候选人申请。对于外地入职的员工，公司将提供额外支持，其中选择佛山工作地点的员工可享受住宿安排，确保您顺利完成入职流程。 ⸻ Job Description 职位描述 We are seeking dedicated Multilingual Customer Support Specialists to join our global support team, providing expert assistance for Amazon smart home products. In this role, you will leverage your language proficiency to interact with customers worldwide, addressing and resolving product-related issues with precision. If you are passionate aboBOSS直聘ut communication and eager to grow in an international setting, we invite you to join our team. 我们正在寻找专业敬业的多语种客户支持专员加入我们的全球客服团队，为亚马逊智能家居产品提供专业支持。在此岗位上，您将充分发挥语言优势，与全球客户高效沟通，准确解决产品使用过程中遇到的各类问题。如果您热爱沟通并渴望在国际化环境中不断成长，我们诚挚地期待您的加入。 ⸻ Key Responsibilities 岗位职责 1. Customer Communication: • Engage with global customers through phone, email, and live chat, ensuring accurate and timely responses to inquiries to deliver an exceptional customer experience. • 通过电话、邮件和在线聊天工具与全球客户保持沟通，准确及时地解答客户咨询，确保提供卓越的客户体验。 2. Product Support & Issue Resolution: • Manage return, exchange, and technical issues for Amazon smart home products (such as robot vacuums and air purifiers) by troubleshooting and resolving customer problems efficiently. • 针对亚马逊智能家居产品（如扫地机器人、空气净化器等）的退换货及技术问题，快速定位问题并提供高效解决方案。 3. Logistics & Order Inquiries: • Address customer queries related to order logistics and provide regular updates on shipment status, ensuring transparent and effective communication. • 处理与订单物流相关的客户咨询，定期向客户提供货运状态更新，确保信息传递透明、沟通高效。 4. Customer Relationship Management: • Maintain and nurture customer relationships through the company website and other channels, aiming to enhance customer satisfaction and foster long-term loyalty. • 通过公司官网及其他渠道维护和boss深化客户关系，致力于提高客户满意度，构建长期信任。 5. Documentation & Coordination: • Accurately document technical requirements, generate work orders, and coordinate with relevant teams for parts replacement and service follow-ups. • 准确记录产品技术需求，创建工作单，并与相关部门协调处理零部件更换及后续服务事宜。 ⸻ Additional Requirements 附加要求 • Proficiency in multiple languages and strong communication skills. • Excellent problem-solving abilities and 来自BOSS直聘a proactive approach to customer service. • Familiarity with basic computer systems and CRM software. • Willingness to follow and comply with company policies. • 具备多语种能力和优秀的沟通技巧； • 具备出色的问题解决能力及积极的服务态度； • 熟悉基本计算机操作及客户关系管理软件； • 愿意遵守并执行公司各项制度。