职位&公司对比

职位详情

• 上海
• 1-3年
• 大专

• 不含销售的客服工作
• 倒班工作制
• 办公室坐班
• 企业内部客服
• 英语流利
• 客服管理经验

职位描述 负责20人左右英语客服团队的日常工作，确保团队正常运作。 Responsible for daily work of the team and ensure the normal operation. 监督呼叫中心的运营数据并进行适当的现场管理。 Supervise the operat来自BOSS直聘ional data of the call center and conduct proper onsite management. 合理分配团队内员工的日常工作。 Properly distribute the daily for staff within the team. 监督员工的KPI，并采取预防措施以提高员工能力。 主持每日会议。 Supervise the staff KPI and take precautions to enhance the ability of the staff. Host daily meetings. 培训并传达新程序，监督实施和绩效。 Train and convey new procedures and monitor the implementation and performance. 处理投诉 Deal with the complaints. 定期与员工沟通。 与员工进行月度绩效考核相关的沟通。 Communicate with staff regular来自BOSS直聘ly. Conduct communication concerning the monthly performance appraisal with staff. 通过估算业务量安排合理的班次。 Arrange rational shift by estimating the volume of business. 提出优化工作流程的项目并完成。 Propose projects that optimize the working procedures and complete them. 处理紧急情况 Deal with emergencies. 与其他团队负责人紧密合作。 及时完成运营经理/组长分配的任务。 Cooperate closely with other team leaders. Compete the tasks assigned by Operation Manager/Group Leader in time. 任职资格 全日制大专及以上学历。 致少一年以上客户服务团队管理经验者优先。 有互联网公司、呼叫中心或旅游行业经验者优先。 具备良好的英语听、说、读、写能力 具备良好的应变能力。 具备良好的沟通能力。 具备良好的团队合作精神。 具备良好的责任感。 具备良好的自我管理能力。 具备良好的数据分析能力。 具备优秀的项目管理经验。 具备领导和激励团队的能力。 具备创造高效、团结和积极氛围的能力。 Full-Time Bachelo来自BOSS直聘r's degree or above. Two years managerial experience in customer service team preferred. Experience in internet companies, call centers, or tourism industry preferred. Good ability in minority language (according to the language mastered). Good English skills in listening, speaking, reading and writing Good strain capacity. Good communication skills. Good teBOSS直聘am work spirit. Good sense of responsibility Good self-management skills. Good ability in data analysis. Excellent experience in projecBOSS直聘t management. Ability to lead and motivate teams. Ability to create an atmosphere of effectiveness, unity and activeness.